Return Policy of Zilkamavel Children’s Toy Store

Effective Date: January 6, 2025

At Zilkamavel Children’s Toy Store, we are committed to ensuring your complete satisfaction. If you are not entirely happy with your purchase, we provide a straightforward and customer-friendly return policy to make the process hassle-free.

If you have any questions or need assistance, please contact us at:

  • Address: 411 N Reinberg Ave, Scottville, Michigan, United States
  • Phone Number: (231) 936-1133
  • Email: info@zilkamavel.com

For more details, visit zilkamavel.com.

1. Eligibility for Returns

We accept returns for most items within 30 days of the purchase or delivery date, provided the following conditions are met:

  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase, such as a receipt or order confirmation, must be provided.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Personalized or customized products
  • Clearance or final sale items
  • Items without original packaging or accessories
  • Products damaged due to misuse or mishandling

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us:

    • Reach out to our customer service team at info@zilkamavel.com or call us at (231) 936-1133.
    • Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Return Authorization:

    • Our team will provide you with a Return Authorization (RA) number and detailed instructions for shipping the item back to us.

  3. Pack and Ship:

    • Securely pack the item in its original packaging, including all accessories and tags.
    • Clearly label the package with the RA number.
    • Ship the item to the address provided using a trackable shipping method.

4. Refund Policy

4.1 Refund Process
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed to the original payment method within 5-7 business days.

4.2 Partial Refunds
Partial refunds may be issued if:

  • The item is returned in a condition different from its original state.
  • Accessories or packaging are missing.

4.3 Shipping Costs

  • Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).
  • Customers are responsible for return shipping fees unless otherwise stated.

5. Exchanges

If you wish to exchange an item, please follow the same return process. Once we receive the original item, we will ship the replacement product. Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 7 days of delivery. We will work to resolve the issue promptly by offering a replacement, refund, or store credit at no additional cost to you.

7. Cancellations

Orders can be canceled within 24 hours of placement. After this period, cancellations may not be possible as the order might already be processed.

8. International Returns

Currently, we do not accept international returns. Our return policy applies only to orders shipped within the United States.

9. Changes to This Policy

Zilkamavel reserves the right to modify or update this Return Policy at any time. Changes will be posted on this page, and the updated policy will take effect immediately.

Contact Us

If you have questions or need further assistance regarding our return policy, don’t hesitate to reach out:

Explore our wide range of toys and shop with confidence at zilkamavel.com. We are here to ensure your shopping experience is enjoyable and worry-free!