Payment Policy
Effective Date: March 14, 2025

At Zilkamavel, we want to provide a smooth and secure shopping experience for all of our customers. This Payment Policy outlines the various payment methods we accept, the processing of payments, and other related information. By making a purchase on our website, you agree to the terms and conditions set forth in this policy.

1. Accepted Payment Methods
Zilkamavel accepts a variety of payment methods to accommodate our customers. We aim to make the payment process as convenient and secure as possible. The following payment methods are accepted on our website:

  • Credit and Debit Cards: We accept major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal: We accept payments through PayPal for both credit and debit card transactions. If you have a PayPal account, you can securely complete your payment through this service.

  • Apple Pay: For customers using Apple devices, we accept Apple Pay, providing a quick and secure checkout experience.

  • Google Pay: Google Pay is another convenient option for making secure payments directly from your mobile device or Google account.

Please note that the payment method used for your transaction will be charged at the time of checkout. If there are any issues with processing your payment, you will be notified, and the transaction will not be completed until the issue is resolved.

2. Payment Processing
All payments on the Zilkamavel website are processed securely. We utilize industry-standard encryption and security protocols to ensure that your payment information is protected during the transaction process. Payment processing is handled by trusted third-party payment gateways, ensuring a safe and seamless experience for our customers.

Once your payment is confirmed, you will receive an order confirmation email detailing your purchase. This email serves as a receipt and acknowledgment of your transaction.

3. Currency and Pricing
All prices listed on the Zilkamavel website are in US Dollars (USD), and all transactions are processed in USD. Customers in other countries should be aware that their bank or payment provider may charge currency conversion fees or other international processing fees, which are beyond our control.

We strive to keep our pricing accurate and up-to-date, but prices may be subject to change without notice. If a change in pricing occurs after an order has been placed, we will notify you and offer the option to proceed with the order at the adjusted price or cancel it.

4. Order Authorization
When you place an order, we will authorize the payment amount with your payment provider. However, please note that authorization does not equate to an actual charge until the order is shipped. Only once the items are shipped will the funds be deducted from your account. In some cases, payment authorization holds may be placed on your account during the processing of your order, but this will be released once payment has been finalized.

5. Sales Tax
Applicable sales tax is calculated based on the delivery address provided during checkout. The applicable tax rate will vary depending on the state or country to which the order is being shipped. Sales tax will be included in your total order price, and the amount will be clearly displayed during the checkout process.

6. Payment Declines and Issues
If your payment is declined or there is an issue processing your payment, you will be notified immediately. This could be due to several reasons, including:

  • Insufficient funds
  • Incorrect billing information
  • Expired payment method
  • Payment gateway errors

If you experience any issues with payment, we recommend checking your payment details, ensuring your card or account is active, and attempting to complete the transaction again. If the issue persists, you can contact our customer support team at info@zilkamavel.com, and we will assist you with resolving the matter.

7. Fraud Prevention
To protect both our customers and Zilkamavel, we monitor all transactions for potential fraudulent activity. If we detect suspicious activity, we may place a temporary hold on the order or require additional verification before processing the payment. If this happens, you will be contacted by our team to provide further details or confirm the transaction. We take privacy and security very seriously, and your information will be handled with the utmost care.

8. Payment Disputes and Chargebacks
In the case of a payment dispute or chargeback, we reserve the right to review the transaction and investigate any discrepancies. If you believe that a payment dispute or chargeback has occurred in error, we kindly ask you to contact our customer service team first to resolve the issue. We prefer to address any concerns directly rather than going through third-party services.

If a chargeback is initiated for a legitimate transaction, we will work with the relevant payment providers to investigate and resolve the issue. Please be aware that chargebacks can result in additional fees and a possible suspension of future purchases.

9. Secure Transactions
We use SSL (Secure Socket Layer) technology to protect the transmission of your payment details. This encryption ensures that all data shared between you and Zilkamavel is securely processed and transmitted. We do not store sensitive payment information such as credit card details on our servers.

We encourage customers to ensure that they are on a secure network when making payments and to always monitor their payment accounts for any unauthorized transactions.

10. Customer Support
If you have any questions regarding payments, billing issues, or need assistance with processing your order, our customer support team is here to help. Please contact us via:

Zilkamavel
411 N Reinberg Ave
Scottville, Michigan, United States
Phone: (231) 936-1133
Email: info@zilkamavel.com
Website: www.zilkamavel.com

11. Changes to This Payment Policy
Zilkamavel reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page with the updated effective date. We recommend that you review this policy periodically to stay informed about our payment practices.

By making a purchase on the Zilkamavel website, you agree to the terms outlined in this Payment Policy. We strive to offer secure, seamless, and convenient payment processing to ensure a positive shopping experience for all of our customers.