Sales Policy of Zilkamavel Children’s Toy Store

Effective Date: January 6, 2025

Welcome to Zilkamavel Children’s Toy Store, where we are committed to delivering premium-quality toys and ensuring a delightful shopping experience for all our customers. This Sales Policy outlines the terms and conditions governing your purchases with us, both in-store and online via our website: zilkamavel.com.

If you have any questions or concerns, feel free to contact us at:

  • Address: 411 N Reinberg Ave, Scottville, Michigan, United States
  • Phone Number: (231) 936-1133
  • Email: info@zilkamavel.com

1. General Terms of Sale

1.1 Eligibility to Purchase
By placing an order with us, you confirm that you are at least 18 years old or have parental consent to complete the purchase. You must also provide accurate personal details, including your shipping address, email, and phone number, to ensure smooth transaction processing.

1.2 Pricing and Availability
Prices listed on our website, zilkamavel.com, are in USD and subject to change without prior notice. While we strive to keep our inventory updated, some items may occasionally be unavailable. In such cases, our customer service team will contact you promptly to discuss alternatives or refund options.

1.3 Payment Methods
We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Zilkamavel Gift Cards

All payments are securely processed, ensuring your sensitive data remains protected.

2. Order Process

2.1 Placing an Order
Orders can be placed:

  • Online through our official website: zilkamavel.com
  • By phone at (231) 936-1133
    Once your order is submitted, you will receive an order confirmation email.

2.2 Order Modifications and Cancellations
Orders can be modified or canceled within 24 hours of placement. Please contact our support team immediately at info@zilkamavel.com to request changes.

2.3 Order Fulfillment
Orders are processed and dispatched within 1-2 business days. You will receive a tracking number once your order is shipped.

3. Shipping and Delivery

3.1 Shipping Options
We offer various shipping methods to suit your needs:

  • Standard Shipping (5-7 business days)
  • Expedited Shipping (2-3 business days)
  • Free Shipping for orders over $100

Shipping fees are calculated during checkout, depending on your location and selected shipping method.

3.2 Delivery Times
Delivery times may vary depending on your location. Please note that unexpected delays due to weather, holidays, or courier issues are beyond our control.

3.3 International Shipping
At this time, we only ship within the United States. Stay tuned as we expand our services to other regions.

4. Returns and Exchanges

4.1 Eligibility for Returns
If you are not completely satisfied with your purchase, you may return or exchange the item within 30 days of receiving it. Items must be:

  • Unused and in their original packaging
  • Accompanied by the original receipt or proof of purchase

4.2 Non-Returnable Items
Certain items, such as personalized toys or clearance products, are not eligible for returns.

4.3 How to Initiate a Return
Contact our customer service team at info@zilkamavel.com or call (231) 936-1133 to begin the return process. Please provide your order number and reason for the return.

4.4 Refund Processing
Refunds are processed within 5-7 business days of receiving the returned item. Refunds will be credited to the original payment method.

5. Promotions and Discounts

5.1 Promotional Codes
Promotional codes can be applied at checkout. Only one code may be used per order, and certain exclusions may apply.

5.2 Sales and Clearance
Discounted items purchased during sales events are final and non-refundable unless defective.

6. Customer Support

Our dedicated customer service team is here to assist you with any questions or concerns. You can reach us via:

  • Email: info@zilkamavel.com
  • Phone: (231) 936-1133
    We strive to respond to all inquiries within 24 hours on business days.

7. Disclaimer

Zilkamavel reserves the right to update this Sales Policy at any time without prior notice. By continuing to shop with us, you agree to the terms outlined in this policy. Please review this page periodically for the latest updates.

Thank you for choosing Zilkamavel Children’s Toy Store!
Discover our premium collection of toys at zilkamavel.com.